It includes all activities necessary to define customer requirement and to design a process that allows a company to meet customer requests, while minimising the total delivered cost. Process involves more than just filling orders. The process should employ customer intelligence, historical sales information and planned marketing efforts to forecast and influence demand. The process includes forecasting and synchronization of supply and demand, in order to increase flexibility and reduce demand variability. Demand ManagementĪllows a company to be proactive in matching supply to demand. SYSPRO ERP manufacturing and logistics modules supply the data required by customer service management. It provides the key point of contact for administering the PSA and can give the customer information on orders, shipping dates and product availability. Good supplier relationship management involves devising the right PSAs and managing them well, so that the company and its suppliers continue to benefit from the most favourable trading arrangements. As in the case of customer relationship management, a company will form close relationships with some of its suppliers, while others are less closely cultivated. Supplier Relationship Managementĭefines how a company interacts with its suppliers. Our Sales and Distribution solutions and SYSPRO Reporting also support the CRM process. The SYSPRO software solution enables companies to collect, maintain and manipulate a rich, customer-related database to promote increasing revenue and profitability. Performance reports are designed to measure the profitability of individual customers as well as the financial impact on the customer. They also work with key customers to improve processes and eliminate demand variability and non-value added activities. Cross-functional customer teams develop Product and Service Agreements (PSA) to meet the needs of key accounts and for segments of other customers. ![]() Individual customers or groups are identified, based on their value over time, and their loyalty can be enhanced by providing tailored products and services. Looking at some of these key processes, we can see how a best-of-breed ERP system such as SYSPRO offers a platform for Supply Chain Integration: Customer Relationship ManagementĬreates a structure for developing and maintaining relationships with customers. A seamless supply chain improves inventory management, keeps waste to a minimum and frees up capital that would otherwise be tied up in stock – so it’s worth getting right! However, supply chain management doesn’t happen in isolation, it is built on the foundation of key business processes. ![]() It’s not glamorous – there’s nothing tangible to validate your efforts – but it’s the foundation that supports every manufacturing business. Supply chain management is the unsung hero of the manufacturing sector.
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